BA
Baluu

How can I help?

Getting Started

How to Add a Regular Event?

Regular events are ideal for one-off classes, workshops, or standalone sessions.

What is Termly Event and How to Use It (trials and drop-ins)

How to Create an Appointment Event?

Managing Tickets & Pricing

Tickets V2 gives you more flexibility and control over how you sell tickets on Baluu.

Can I sell products on Baluu?

Find out all the information you need to know about selling products through Baluu.

Notes & Auto-Emails

Learn how to fill out your pre-event and post-event notes to make sure your customers are well informed.

What happens when I get a booking?

Event FAQs

Provide answers to common questions on your event page.

Booking Questions

You can ask your customers for information before they check out.

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Logging into your Baluu Dashboard

Struggling to login

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Step-by-step guide to create your Baluu website

Getting Started: Understanding Availability Types

Calendar View

The Calendar allows you to manage and view your sessions in different formats depending on how you prefer to plan your schedule.

Managing Reviews and Post-Event Emails in Baluu

Manage your post-event emails and decide how reviews are shown across your Baluu pages.

How Do I Create Gift Cards?

How to Manage and Create Discount Codes?

Offering discounts is a great way to attract and retain customers. This guide will walk you through the process of creating and managing discount codes, ensuring your customers can enjoy special offers smoothly and effectively.

How to Add and Manage Team Members?

Add and manage team members, assign roles, and control access permissions.

How to Access Invoice from Baluu and Manage Billing

This guide provides step-by-step instructions on how to access and manage your invoices from Baluu.co.uk.

Customer Login Centre - How customers can manage their bookings on Baluu

Is Baluu right for your business?

Can I translate my Baluu pages and dashboard?

Operational Countries

Where do Baluu and Stripe operate?

Can I translate/use Baluu in a language which isn't English?

FAQ's

Can I Email Attendees for a Specific Event?

How can I view my Guestlists and check attendance?

Recording Online Events

I'm changing my Business address

Business Community Guidelines

How to get more bookings for online events

The Dos and Don'ts for online events

Adding Notes to a Customer Booking

How can I cancel my events in bulk?

Using the Description Toolbar in Event Basic Details and Emails

How to run a test booking on Baluu

Learn how to run a FREE test booking on your Baluu system

How do I delete an instructor/team member?

How do I set a minimum age for my event?

How to Export Customer Data

What video conference platform can I use to host my online events?

Can I resend any auto-emails to my customers?

Is Baluu GDPR Compliant?

How do I add a new event location?

How to Hide, Archive or Delete an Event

How to Extend Gift Card Expiry Dates?

How to Edit Customer Details

Invoice Management: Marking as Paid and Cancelling Invoices

In this article, we'll guide you through the process of managing your invoices, whether you want to mark them as paid or cancel them.

How to Add a Mandatory Tick Box for Terms & Conditions

Why Customers Encounter Errors When Trying to Cancel or Reschedule Events

How to Change Your Payout Schedule

Your payout schedule is managed by Stripe and can only be changed from within your Stripe account — it's not controlled by Baluu.

Where to View Your Bookings and Estimated Earnings

How to Change Your Baluu Booking Website Link?

On Baluu, you can easily change your business name at any time, and your sharing link will automatically be updated.

How to Update Event Availability?

Updating the event availability for a particular session is a straightforward process.

Adding new time slots to existing by appointment availability

Adding new time slots to your existing by-appointment booking availability is really easy.

Time Off (For Appointment-Based Sessions)

If you sell your sessions by appointment (using calendar availability), you can block time off in your calendar when you’re unavailable — for example, during holidays, training days, or personal leave.