Baluu is much more than just a powerfully simple, all-in-one activity booking platform. With Baluu the possibilities are endless! You can sell products via your own website and on your widget.

you can sell various different products such as DIY Kit, Equipment, Materials, Collections, Online Course, and much more in a matter of seconds! We have created a quick guide to help answer all the questions you might have when getting started.

What products can I sell through Baluu?

The products you can sell through Baluu are limitless and completely up to the business owner. However, some of our popular products sold by business owners are Home Learning Kits, Equipment and Materials, Event Tickets, Appointment Bookings, and many more through their product marketplace and on the widget. The phenomenal aspect of selling products is that it allows customers to purchase the needed tools or materials in order for them to start their online event experience journey at home and at their own pace.

How do I get started?

In the Services section, select Products, then click Add Product to open the product setup page.

Start by completing the Overview section, where you can enter your product name, choose the product type, and add a short description. You can then work through the remaining sections to add images, SEO keywords, pricing, stock levels, delivery options, gifting settings, and any additional information you want customers to see.

Once you have finished entering your product details, click Save to publish your product and make it available for purchase.

Once you have added your product details, you will need to set up a postage option.

The cost of your delivery option will be added to the product price as a delivery charge.

Once you have entered all of your product details and completed the remaining sections, click Finish Your product will then be published and available for customers to purchase.

What is the cost of selling these products through Baluu?

All features are free, and you can sell products without any additional charges. You can list and sell your products directly through your website or widget, making it simple to offer kits, materials, or digital items alongside your services.

Does Baluu handle any logistics?

No, the logistics is the business owner's responsibility and we are not responsible for any unforeseen events in relation to the logistics of products sold on the Baluu platform.

How do I access the customer address information?

When you receive customer purchases for your kit, you will be able to view these in your dashboard. On this page you will be able to view the customer information and address details that were collected at the point of purchase. We also ask that you confirm that the product has been dispatched and upload any tracking links as this will trigger an automatic email to the customer saying their product is on the way.

What about returns?

We allow you to set your own returns policy for your products. There are statutory returns policies that consumers have rights to (read more here). However, if you are making kits 'bespoke' for each customer using specific materials requested or sizes, then you do not need to offer standard return terms. At all times, please make sure you follow the minimum statutory requirements.
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