BA
Baluu
    • Can I Email Attendees for a Specific Event?
    • How can I view my Guestlists and check attendance?
    • Recording Online Events
    • I'm changing my Business address
    • Business Community Guidelines
    • How to get more bookings for online events
    • The Dos and Don'ts for online events
    • Adding Notes to a Customer Booking
    • How can I cancel my events in bulk?
    • Using the Description Toolbar in Event Basic Details and Emails
    • How to run a test booking on Baluu
    • How do I delete an instructor/team member?
    • How do I set a minimum age for my event?
    • How to Export Customer Data
    • What video conference platform can I use to host my online events?
    • Can I resend any auto-emails to my customers?
    • Is Baluu GDPR Compliant?
    • How do I add a new event location?
    • How to Hide, Archive or Delete an Event
    • How to Extend Gift Card Expiry Dates?
    • How to Edit Customer Details
    • Invoice Management: Marking as Paid and Cancelling Invoices
    • How to Add a Mandatory Tick Box for Terms & Conditions
    • Why Customers Encounter Errors When Trying to Cancel or Reschedule Events
    • How to Change Your Payout Schedule
    • Where to View Your Bookings and Estimated Earnings
    • How to Change Your Baluu Booking Website Link?
    • How to Update Event Availability?
    • Adding new time slots to existing by appointment availability
    • Time Off (For Appointment-Based Sessions)
Docs / FAQ's

Why Customers Encounter Errors When Trying to Cancel or Reschedule Events

If a customer faces an error during these attempts, please make sure you have reviewed and updated the Terms & Conditions. Provide customers with the option to reschedule or cancel the event by following the steps below:

  1. Go to 'Settings' and click on 'Booking Policies'.

  2. Click edit on the booking policy

  3. Make sure reschedule and cancellation options are enabled ​

  4. After making changes, remember to click "Save Changes."

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