Hi everyone, and welcome to the August 2025 changelog for the Baluu platform.

As we’ve shared in our roadmap, our number one goal is to make Baluu more customisable and powerful for you. This month, we’re excited to share some major updates, along with a sneak peek at what’s coming next.

✨ New Features & Improvements

🔧 Upgraded Content Editor

We’ve released a brand-new editor that supports:

Variables ({{ }})
Custom components
Images (coming soon)

This editor brings a modern, intuitive experience (with / commands) and will gradually replace all existing text editors across Baluu.

✅ Currently available in the Reminders section so we can monitor usage and gather feedback.

Next steps:

Roll out the editor to all content areas (emails, descriptions, etc.)
Enable image uploads directly in the editor

📬 Notifications V2

Communication with your customers is critical — and historically, one of the trickiest areas due to poor traceability. Our new Notifications system gives you full visibility into what’s happening.

What’s new:

Create or schedule notifications (e.g., reminders, reviews, post-event notes)
View all sent and upcoming notifications
See failed notifications for better awareness
Support for multiple channels (In-App, SMS, Push, Email)
Notifications now include system messages sent to your partners

🔄 We’ve also renamed this area from “Emails” → “Notifications.”

Next steps:

Gradually migrate all automated emails into the new system (safely, to avoid disruptions)
Gradually placing every triggered into the worflow editor (alpha)

📅 Cancellation & Reschedule Policies

We’ve split these into two independent settings to give you more flexibility.

What’s new:

Separate policies for cancellation and rescheduling
Tiered refund options (e.g., refund amount based on days before the event)

Next steps:

Allow refunds via discount codes instead of cash
Enable per-listing policy overrides

⏰ Customisable Reminders

Partners can now set when reminders are sent and adjust their content using the new editor.

Next steps:

Generate reminders at the time of booking creation (instead of daily checks)
Ensure reminders work seamlessly with Bundles V2

🗓 Timetable & Session Details (Restricted Users)

We’ve reworked what restricted users can see in the Timetable and Session details pages.

Next steps:

Since every business is different, we want to allow partners to define what information and actions restricted users can see on the dashboard.
Since this customization adds complexity to platform maintenance, we’ll introduce a small optional monthly maintenance fee to help cover the cost of this tailored work—available only on demand.

🎁 Packs (Bundles V2) — Beta

Bundles V2 allow customers to purchase a set of sessions and redeem them over time.

Already in beta testing with few selected partners
We’re gathering feedback and refining before public release

If there’s one feature we’re eager to get right, it’s this one — we’re close, but working through the last big challenges before launch.

🌐 Minor Updates

Our Baluu landing page is now built on the same technology as our apps, ensuring consistency across the platform.

🔮 What’s Next on the Roadmap

Here’s what we’re working on for the coming months:

⭐ Review System → Give your customers the option to leave reviews on external platforms (Google Reviews, G2, etc.) instead of our own platform.
🎁 Bundles V2 (Packs) → Broader rollout to all partners
📋 Listing Management → Improved UX for multi-day and term-based listings
🛒 Checkout V2 → Better customer information forms + improved discount code handling (optional rollout)
📝 Waiting List V2 → Complete rebuild with improved flows and integration with new systems

💙 Thank You

As always, thank you for your continued support and feedback. These updates are only possible because of your partnership.

If you have any questions, or need help with any changes, our support team is here for you.

We’re excited to keep building Baluu with you. 🚀

— The Baluu Team 💙

Baluu Support Center changelog

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